We work very hard to offer you the highest quality products that we hope everyone will enjoy. We sincerely hope that this situation won’t happen but there might be a chance that you are not satisfied after all. If you bought your watch from our official online store, available at www.julesfils.com, this is how we can help you:

 

Return and refund

 

We provide you a full refund of the product value. You can only return an unused item in its original package and casing within 7 days after acceptance from our delivery service or acceptance at our collection point.

 

If you choose a full refund, you are obliged to contact us by sending an email to support@julesfils.com within 48h after acceptance of your purchase. To avoid any discussion, we kindly ask to add a scan/photo of your receipt note given by our delivery service or received at our collection point. When sending the email, we ask you to clearly specify why you want to return the product, mention your order number and if possible, add a mobile number to contact you when things are not clear. You can write your email in English / Dutch / German or French.

 

Jules & Fils will not refund or exchange any returned item with obvious signs of use or with any of the original tags removed. (Plastic protection on the glass and the back of the watch / obvious signs of use on the straps such as cracks in the leather, scratches on the watch, etc).

 

Your refund will be done the same day on which we received the product you want to return. Costs that arised by returning the product will be on your account. 

 

Exchange service

 

If you are not fully satisfied by your purchase, we can offer you our exchange service:

 

The value of the exchange product can never exceed the value of the originally purchased product. If so, the difference has to be paid before we send you the exchange product. You can do this by transferring the difference to our account (BE43 7360 1878 2601, KBC Belgium). Once we received the difference and the original product, we will send you the exchange product. 

 

If you want to exchange your purchase for a less expensive product, we will refund the difference the day we send you the exchange product. Shipping and admin costs occurred by returning the purchase will always be on your behalf and/or will be subtracted from the refund. You can only use the exchange service once.

 

We will not ship the replacing product before we received the original purchased product.

 

If you prefer to exchange your product, you are obliged to contact us by sending an email to info@julesfils.com within 48h after acceptance of your purchase. To avoid any discussion, we kindly ask to add a scan/photo of your receipt note given by our delivery service or received at our collection point. When sending the email, we ask you to specify clearly why you want to return or exchange the product, mention your order number and if possible, add a mobile number to contact you when things are not clear. You can write your email in English / Dutch / German or French. Once we received your email, we will contact you within the 48h hours to organize the refund.

 

You can only return an unused item in its original package and casing within 7 days after acceptance from our delivery service or acceptance at our collection point. Jules & Fils will not refund or replace any returned product with obvious signs of use or with any of the original tags removed. (Plastic protection on the glass and the back of the watch / obvious signs of use on the straps such as cracks in the leather, scratches on the watch, etc.) Your refund will be done the same day we received the product you have returned.

 

Single ordered straps and tools will not be refunded or exchanged.

 

We advise our clients to ship the returning product with a registered consignment and take insurance in case of damage, theft or loss while shipping.